Karwan-al-Madina is led by a team industry professionals who have more than 100 years of combined experience in Hajj, Umrah and Tourism

Our operations department plays a key role in finalizing and executing the travel plans of our pilgrims and constantly tracks upon the status of each and every pilgrim while they are on their religious journey.

Through a highly evolved operational workflow combined with a state of the art online reservation and tracking system, our operations team provides us with a solid back end support.


With branch offices in three major cities of Pakistan (Karachi – Lahore – Islamabad) Karwan-al-Madina is able to provide its services to a significant populace of the country.

All our branches are housed with a team of qualified consultants, Client service officers and support staff that can cater to the needs of the pilgrim around the clock and always with a smile.

Saudi Arabia:

All ground handling arrangements in Saudi Arabia are managed through 'MARS Hotel Management and Services' a sister concern of Karwan-al-Madina.

MARS has its offices in cities of Makkah, Madina and Jeddah and is fully equipped to handle the logistics and travel plans of our pilgrims.